Our response to COVID-19

 In News

As an organisation, Uniting Communities is monitoring and responding to the current situation regarding COVID-19.

At U City, we are enacting a number of measures to reduce the risk of infection, whilst allowing the building to continue to operate wherever it is safe and appropriate to do so.

We are asking all tenants, residents and essential visitors to proactively help manage the spread of COVID-19 by:

  • being particularly mindful of hand hygiene and using the hand sanitiser provided when entering and exiting the building
  • closely following the guidelines for physical distancing
  • limiting non-essential contact with others
  • ensuring all visitors sign in and sign the public health disclosure at Concierge.

We thank you for your cooperation and patience during this rapidly changing time.

Please refer to this page for all the latest updates and information or visit Uniting Communities to read our organisational response.

Hand sanitiser stations:

Hand sanitiser stations have been placed in the lobby and shared spaces. We encourage everyone to use these stations each time they enter and exit the building.

Function Centre:

In line with Government regulations, our Function Centre is temporarily closed. We are accepting future bookings, so please contact our team on 1800 247 365 with any enquiries.

Accessible Serviced Apartments:

We understand that people may still require accessible accommodation during this time – whether it is for medical appointments or other essential activity – and are still accepting short-stay bookings. We ask that you contact our team on 1800 247 365 prior to your arrival if you or someone you have had contact with has recently returned from overseas/interstate or is unwell.

Platinum Apartments and Retirement Residences:

We are still taking enquiries about living at U City, please contact 1800 247 365 for more information.


For the health, safety and wellbeing of our customers, staff and communities, we are temporarily closing Goodwill stores until further notice. During this time, we will not be accepting any donations or arranging collections.

Luigi Delicatessen:

Under new Government regulations, Luigi’s is still permitted to open for take-away snacks, meals and coffee. From Monday to Friday, they will have a range of take-home meals available for purchase.

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